1. General Questions on Product
What types of honey do you offer?
We offer a variety of [types]. Check our product listings for details.
Is your honey 100% pure?
Yes, our honey is 100% pure and free from additives, preservatives, or artificial sweeteners.
Does honey expire?
Honey has an indefinite shelf life if stored properly. Over time, it may crystallize, but this is a natural process and does not affect its quality.
How should I store honey?
Store honey in a cool, dry place away from direct sunlight. Do not refrigerate, as it may speed up crystallization.
2. Applications of Product
How can I use honey?
Honey can be used as a natural sweetener in teas, coffee, smoothies, baking, and cooking. It is also great for skincare and medicinal purposes.
Can I use honey for medicinal purposes?
While honey is known for its antibacterial properties and soothing effects, we do not make any medical claims. Consult a healthcare professional for medical advice.
Is your honey safe for infants?
No, honey should not be given to infants under one year old due to the risk of botulism.
3. Order & Payment
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options available at checkout.
Can I modify my order after placing it?
Orders can only be modified within [X] hours of placement. Contact customer support for assistance.
Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale options. Please contact us for pricing and availability.
4. Shipping & Delivery
Where do you ship to?
We ship domestically and internationally. Shipping availability depends on your location.
How long does shipping take?
Estimated delivery times:
- Domestic: [X] to [X] business days
- International: [X] to [X] business days
How can I track my order?
You will receive a tracking number via email once your order has been shipped.
5. Returns & Replacement
What is your return policy?
Due to the perishable nature of honey, we only accept returns for damaged or defective items. Contact us within [X] days of delivery to initiate a return.
Can I get a refund if I’m not satisfied with my honey?
We only offer refunds for defective or damaged products. We do not accept returns for personal taste preferences.
How do I request a replacement for a damaged product?
Contact us with photos/videos of the damaged product within [X] days of delivery. We will arrange a replacement if eligible.
6. Defective/Damaged Item
What should I do if my order arrives damaged?
Please take clear photos of the damaged product and packaging and contact us within [X] days of receipt.
Will I need to return a damaged item?
In most cases, you won’t need to return it. However, we may request additional verification.
How long does it take to process a refund or replacement?
Refunds or replacements are processed within [X] business days after approval.