Return & Shipping Policy
Last Updated: [Insert Date]
This policy outlines our guidelines regarding returns, refunds, replacements, shipping costs, delivery timeframes, taxes, cancellations, and lost-in-transit orders.
1. Returns
- Due to the perishable nature of honey, we only accept returns for damaged or defective products.
- Customers must notify us within [X] days of receiving the order to initiate a return.
- The item must be unused and in its original packaging.
2. Refunds
- Refunds are issued only for defective or damaged products.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [X] business days and credited to the original payment method.
3. Replacements
- If you receive a damaged or incorrect product, we will offer a replacement at no additional cost.
- To request a replacement, please contact our customer support with proof of damage (photos/videos) within [X] days of delivery
4. Shipping Costs
- Shipping costs are calculated at checkout based on location and order size.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping costs are non-refundable.
5. Delivery Timeframe
- Orders are processed within [X] business days and shipped via [Shipping Carrier].
- Estimated delivery time depends on the destination:
- Domestic: [X] to [X] business days
- International: [X] to [X] business days
- Delays caused by customs, weather, or carrier issues are beyond our control.
6. Taxes
- Applicable taxes are calculated at checkout based on local tax laws.
- Customers are responsible for any customs duties or import taxes for international orders.
7. Cancellations
- Orders can be canceled within [X] hours of placing the order.
- Once an order has been shipped, it cannot be canceled.
8. Lost in Transit
- If your order is lost in transit, please contact us for assistance.
- We will work with the carrier to locate your package.
- If the package is confirmed lost, we will offer a replacement or refund.
By placing an order on our website, you agree to this Return & Shipping Policy.